1. Data controller
The controller of the personal data collected through this website and our contact channels is:
- Legal name
- VALTRIA GROUP S.A.S.
- Tax ID (NIT)
- 902.028.064-5
- Registered office
- Medellín, Colombia
- Address
- Calle 98 # 74 A - 25, Medellín, Antioquia
- Email for data requests
- jovany@valtria.com.co
- Phone
- +57 310 435 8980
- Website
- valtria.com.co
Hereinafter, “Valtria Group” or “we”.
2. Scope
This policy applies to the personal data of clients, prospects, partners, suppliers and anyone who contacts us through the website forms, email, WhatsApp, phone or other channels.
3. Data we collect
We only collect the data you voluntarily provide:
- “Let’s talk about your project” form: full name, company or organization, business email, phone or WhatsApp, the service you are interested in and the description of your inquiry.
- “Assess my product for China” form: company or organization, product and product type, your current need, contact person’s full name, business email, phone or WhatsApp and any additional information you choose to share (country of origin, registration status, buyer or main need).
- Email, WhatsApp and phone: your contact details and the information you include in your messages.
We do not request sensitive data (such as health, ethnic origin, political or religious views, or biometric data) or data about children or adolescents. Please do not include it in your messages.
4. Purposes of processing
We use your personal data to:
- Respond to your request, inquiry or assessment request.
- Contact you to discuss your project and, if you request it, prepare and present a service proposal.
- Provide the contracted services and manage the resulting commercial, administrative and accounting relationship.
- Comply with legal obligations and requests from competent authorities.
We will only send you newsletters (such as Radar Valtria) or other information about our services if you give us a separate authorization, which you may withdraw at any time.
5. Authorization
When you submit a website form, you tick the authorization box and give prior, express and informed consent to the processing of your data for the purposes described. When you contact us directly by email, WhatsApp or phone, authorization is deemed given by unequivocal conduct, solely to handle your communication. We keep proof of the authorization.
6. Your rights
As the data subject, you have the right to:
- Access, update and correct your personal data.
- Request proof of the authorization you granted.
- Be informed, upon request, about how your data has been used.
- Revoke your authorization and/or request deletion of your data, unless a legal or contractual duty requires us to keep it.
- Access your personal data free of charge.
- File complaints with Colombia’s Superintendence of Industry and Commerce (SIC) for breaches of the law, after completing the inquiry or claim process with us.
7. How to exercise your rights
You may submit inquiries or claims by writing to the email address in section 1 with the subject “Personal data”. Include your full name, a contact method, a description of your request and, for claims, any supporting documents. If you act on behalf of someone else, attach proof of your authority.
Inquiries
We respond within a maximum of 10 business days from the day after receipt.
If this is not possible, we will explain why and respond within a maximum of 5 additional business days.
Claims (correction, update, deletion or breach)
We respond within a maximum of 15 business days from the day after receipt.
If this is not possible, we will explain why and respond within a maximum of 8 additional business days. If a claim is incomplete, we will ask you to complete it within 5 days; if 2 months pass without a reply, the claim will be considered withdrawn.
Requests are handled by the Management of Valtria Group.
8. Service providers that process data for us
To run the website and our communications we use technology providers that process data on our behalf (processors), some with servers outside Colombia:
- Tally (website forms).
- Namecheap (website and corporate email hosting).
- WhatsApp, when you choose to message us there.
- Google Fonts, which serves the website’s fonts and may log technical connection data such as your IP address.
- Unsplash, which serves some of the website’s photographs and may log the same technical connection data.
We only share the data they need to provide their service, and we require security and confidentiality conditions in line with Colombian law. When the transmission involves servers in other countries, it is carried out in accordance with Law 1581 of 2012 and SIC instructions. We do not sell or transfer your data to third parties.
9. Security
We apply reasonable technical, human and administrative measures to protect your data against loss, unauthorized access, use or consultation, including restricted access to information and encrypted connections (HTTPS).
10. Cookies
This website does not use its own advertising or analytics cookies. The embedded Tally forms may use technical cookies required for them to work.
11. Data retention
We keep your data for as long as needed to fulfil the purposes described and applicable legal obligations (for example, accounting and tax). When it is no longer needed, we delete it securely.
12. Effective date and changes
This policy is effective from the date shown at the top. If we make substantial changes, we will publish the new version on this page with its update date and, where required by law, request a new authorization.